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Kvalita pracovních míst
Při vyhodnocování strategie zaměstnanosti se vedle kvantity pracovních míst zohledňuje také jejich kvalita. Kvalita pracovních míst je vícerozměrný pojem, v rámci něhož jednotlivé politické agendy a vědní obory zdůrazňují různé dimenze.
V převážné části výzkumu nadace Eurofound se kvalita pracovních míst posuzuje na úrovni příslušného pracovního místa. Zahrnuje charakteristiky pracovního místa z objektivního hlediska, které lze pozorovat a které souvisejí s uspokojováním potřeb pracovníků. Kvalitu pracovních míst tvoří všechny aspekty práce a zaměstnání, u nichž bylo prokázáno, že mají příčinnou souvislost se zdravím a dobrými životními podmínkami. Patří sem pozitivní i negativní rysy daného pracovního místa. Tyto ukazatele odrážejí zdroje (fyzické, psychologické, sociální a organizační aspekty) a nároky spojené s pracovním místem nebo procesy, které je ovlivňují.
Workers will experience the effects of climate change in many ways: job insecurity, changes to their work tasks and responsibilities, and changes in their workplaces that may involve different work...
There is no one future of work for all jobs – policymakers will have their work cut out to ensure that remote and platform working, artificial intelligence and climate change...
Job quality and its improvement is an important policy concern, as quality jobs are crucial for higher labour force participation, higher well-being and increased economic performance. Job quality is also a key component in making work sustainable and enabling workers to remain motivated to remain in work for longer. It is central to the ILO’s Decent Work Agenda, the OECD’s jobs strategy and to the European Union’s quality of work policies to create more and better jobs. For workers, for the enterprises and organisations that employ them and for societies, there are benefits associated with high-quality jobs, and costs associated with poor-quality jobs.
International Labour Organization (ILO): Decent work
Organization for Economic Co-operation and Development (OECD): OECD Jobs Strategy
Job quality can be supported by a wide-ranging set of policies and actions at EU level, by national authorities and social partners, and within companies aimed at addressing the issues raised in the EWCS analysis of job quality indices and profiles and that support workers throughout their working lives.
By bundling practices that increase employee autonomy, facilitate employee voice and promote training and learning, businesses can boost performance while improving job quality.
Job quality can be improved by reducing excessive demands on workers and limiting their exposure to risks – and also by increasing their access to work resources that help in achieving work goals or mitigate the effects of these demands. Each dimension of job quality can also be improved through workplace practices and policies.
Workers and employers and their organisations each have a role to play in improving job quality; social dialogue is critical for devising policies in the workplace and beyond. Public authorities should regulate with the common goal of improving job quality in mind.
Being a manager is challenging for both women and men. To increase the attractiveness of managerial positions, job quality for all managers needs to be improved. Linked to this are difficulties in achieving a satisfactory work–life balance. Addressing the working time and work–life balance needs of managers increases the attractiveness of this function and also makes working as a manager more sustainable.
As some employment statuses are linked to poorer quality jobs, labour market policies aimed at addressing global economic competitiveness and combating high unemployment rates hence need to consider the potential effects for job quality.
Eurofound aims to consolidate the position of its European Working Conditions Survey (EWCS) as an important tool for benchmarking job quality in the European Union and beyond, feeding into policy development in the area of quality of work. The data have been used to carry out further research on various topics linked to job quality, including job quality in different work situations, job quality of different groups in the labour market, the impact of job quality on quality of working lives and in-depth analysis of individual dimensions of job quality. The European Company Survey 2019 (ECS 2019) also looks at different dimensions of job quality for workers and employers. Recent research has also looked into job quality in a global perspective.
Eurofound’s EWCS 2015, the sixth edition of the survey, provides an in-depth account of people’s current experience of work in Europe and an overview of working lives through the lens of job quality. The survey gathered detailed data on almost every aspect of working life, from working time to relationships with colleagues to opportunities for training.
To explore what the data say about job quality, Eurofound developed seven indices representing different dimensions of job quality, based on aspects of work that have an independent influence on health and well-being. These are:
Physical environment
Work intensity
Working time quality
Social environment
Skills and discretion
Prospects
Earnings
Those jobs that scored similarly on the seven job quality indices were grouped together in five job quality profiles: High flying, Smooth running, Active manual, Under pressure, Poor quality.
The data show a diverse and heterogeneous labour market, where one in five workers has a 'poor quality' job.
Eurofound's 2021 flagship report on working conditions and sustainable work sums up research on job quality in the past five years. It highlights the relevance of job quality to address challenges in the future: pyschosocial risks at work, ICT-based mobile work, fragmentation of work and the specific challenges in the era of COVID-19.
Company survey: Workplace practices and job quality
The European Company Survey (ECS) looks at workplace practices with regard to work organisation, human resource management and direct and indirect employee participation. These workplace practices are key determinants of the job quality of employees. The ECS 2019 examines job autonomy and complexity, the prevalence of part-time work and permanent contracts, the expectations management has of employees, the motivational drivers that are in place, the training and learning opportunities that are offered to employees, as well as the channels for, and impact of, direct and indirect employee participation. Both the ECS 2013 and the ECS 2019 show that establishments that have workplace practices that ensure good job quality also do better in terms of performance and workplace well-being.
Infographic: How good company practices impact on workplace well-being and performance
Only one-fifth of European companies find secret to combining optimal workplace well-being and business performance.
‘High investment, high involvement’ workplaces have the best outcomes for workers and employers, managing to boost performance and improve job quality.
Using EWCS data, Eurofound has collaborated with the ILO on a pioneering project to provide a comparative analysis of job quality covering approximately 1.2 billion workers in Europe, Asia and the Americas. It analyses the seven dimensions of job quality, finding both important differences and similarities between countries.
How different groups fare on job quality
Eurofound’s policy brief on women in management uses EWCS data to look at the diversity of job quality in management positions, analysing whether the working conditions of managers are better than those of non-managers and whether they are similar for women and men. Analysis of gender equality at work also highlights important gaps in men’s and women’s working conditions and job quality which require specific attention.
Research on working conditions of workers of different ages examines the role of job quality and other work-related factors in workers’ decisions and ability to remain in paid employment. Other research on working time patterns for sustainable work examines from a gender and life course perspective the links between working time patterns and organisation, working time quality and work–life balance, and health and well-being.
The research on working conditions in sectors examines trends in job quality from a sectoral perspective. Findings also reveal that workplace accommodation of the needs of workers with chronic disease can impact their job quality and the sustainability of work.
Determinants of job quality: Employment status, working time patterns
Eurofound’s policy brief on employment status uses EWCS data to investigate the job quality associated with different employment statuses in the EU Member States. The research explores the working conditions of five categories of self-employed and analyses their job quality.
Other research examines the working conditions and job quality associated with ICT-based mobile work and the impact of this form of work on quality of working lives.
Research also looks at human resource management and how employee involvement in decision-making can benefit organisations, helping to improve job quality and working conditions.
Impact of job quality
Research on working conditions and workers’ health examines the interplay between job demands and job resources which support workers in greater engagement and well-being. In terms of reconciling work and life, Eurofound examines the reciprocal relations between working conditions and job quality and people’s lives outside work, and what is most important for people in terms of work–life balance.
The EWCS 2015 demonstrates the positive relationship between each job quality index and worker's experience of the quality of working life in terms of: career and employment security, developing skills and competences, maintaining and promoting health and well-being, reconciling working and non-working life, work sustainability, and meaningful and motivating work.
Labour market change and job quality
Eurofound’s European Jobs Monitor (EJM) tracks structural change in European labour markets. It describes shifts in employment at Member State and EU level, analysing changes in terms of occupation and sector and the implications for job quality.
Mary McCaughey speaks with Eurofound Research Manager Jorge Cabrita about new research that highlights poor job quality - including high emotional demands, working at high speed and to tight deadlines...
Přísná omezení v oblasti veřejného zdraví zavedená vládami v roce 2020 za účelem zvládnutí pandemie covidu-19 přinesla náhlou změnu do světa práce, přičemž během následujících dvou let pokračovala v jeho...
Tato stěžejní zpráva shrnuje klíčová zjištění průzkumu nadace Eurofound o pracovních podmínkách provedeného v letech 2017 až 2020. Mapuje pokrok dosažený ve zlepšování pracovních podmínek od roku 2000 a zkoumá...
Tato zpráva vychází ze čtvrtého evropského průzkumu společností, který společně provedly nadace Eurofound a středisko Cedefop v roce 2019. Popisuje celou řadu postupů a strategií, které evropské společnosti zavedly v...
Megatrends, such as digitalisation, globalisation, demographic change and climate change, are transforming the world of work, with knock-on effects for working conditions and job quality. Against this background, this report...
The number of workers living with chronic health conditions is rising in the EU. Such conditions affect people’s ability to work to varying degrees. While some are unable to continue...
15 Říjen 2019
Publication
Policy brief
Ongoing work
Eurofound aims to consolidate the position of its European Working Conditions Survey (EWCS) as an important tool for benchmarking job quality in the European Union and beyond, feeding into policy development in the area of quality of work. The data have been used to carry out further research on various topics linked to job quality, including job quality in different work situations, job quality of different groups in the labour market, the impact of job quality on quality of working lives and in-depth analysis of individual dimensions of job quality. The European Company Survey 2019 (ECS 2019) also looks at different dimensions of job quality for workers and employers. Recent research has also looked into job quality in a global perspective.
Eurofound’s EWCS 2015, the sixth edition of the survey, provides an in-depth account of people’s current experience of work in Europe and an overview of working lives through the lens of job quality. The survey gathered detailed data on almost every aspect of working life, from working time to relationships with colleagues to opportunities for training.
To explore what the data say about job quality, Eurofound developed seven indices representing different dimensions of job quality, based on aspects of work that have an independent influence on health and well-being. These are:
Physical environment
Work intensity
Working time quality
Social environment
Skills and discretion
Prospects
Earnings
Those jobs that scored similarly on the seven job quality indices were grouped together in five job quality profiles: High flying, Smooth running, Active manual, Under pressure, Poor quality.
The data show a diverse and heterogeneous labour market, where one in five workers has a 'poor quality' job.
Company survey: Workplace practices and job quality
Infografika
The European Company Survey (ECS) looks at workplace practices with regard to work organisation, human resource management and direct and indirect employee participation. These workplace practices are key determinants of the job quality of employees. The ECS 2019 examines job autonomy and complexity, the prevalence of part-time work and permanent contracts, the expectations management has of employees, the motivational drivers that are in place, the training and learning opportunities that are offered to employees, as well as the channels for, and impact of, direct and indirect employee participation. Both the ECS 2013 and the ECS 2019 show that establishments that have workplace practices that ensure good job quality also do better in terms of performance and workplace well-being.
See European Company Survey 2019 infographic.
Working conditions in a global perspective
Using EWCS data, Eurofound has collaborated with the ILO on a pioneering project to provide a comparative analysis of job quality covering approximately 1.2 billion workers in Europe, Asia and the Americas. It analyses the seven dimensions of job quality, finding both important differences and similarities between countries.
How different groups fare on job quality
Eurofound’s policy brief on women in management uses EWCS data to look at the diversity of job quality in management positions, analysing whether the working conditions of managers are better than those of non-managers and whether they are similar for women and men. Research on working conditions of workers of different ages examines the role of job quality and other work-related factors in workers’ decisions and ability to remain in paid employment. Other research on working time patterns for sustainable work examines from a gender and life course perspective the links between working time patterns and organisation, working time quality and work–life balance, and health and well-being.
Determinants of job quality: Employment status, working time patterns
Eurofound’s policy brief on employment status uses EWCS data to investigate the job quality associated with different employment statuses in the EU Member States. The research explores the working conditions of five categories of self-employed and analyses their job quality. Other research examines the working conditions and job quality associated with ICT-based mobile work and the impact of this form of work on quality of working lives.
Impact of job quality
Research on working conditions and workers’ health examines the interplay between job demands and job resources which support workers in greater engagement and well-being. In terms of reconciling work and life, Eurofound examines the reciprocal relations between working conditions and job quality and people’s lives outside work, and what is most important for people in terms of work–life balance.
The EWCS 2015 demonstrates the positive relationship between each job quality index and worker's experience of the quality of working life in terms of: career and employment security, developing skills and competences, maintaining and promoting health and well-being, reconciling working and non-working life, work sustainability, and meaningful and motivating work.
Labour market change and job quality
Eurofound’s European Jobs Monitor (EJM) tracks structural change in European labour markets. It describes shifts in employment at Member State and EU level, analysing changes in terms of occupation and sector and the implications for job quality.
Research continues in this topic on a variety of themes, which are outlined below with links to forthcoming titles.
Agnès Parent-Thirion is a senior research manager in the Working Life unit at Eurofound, tasked with the planning, development and implementation of working conditions research...
Despite much legislative progress in gender equality over the past 40 years, there are still gender gaps across many aspects of the labour market. Inequalities are still evident in areas such as access to the labour market, employment patterns and associated working conditions. This report explores
In recent years, practices such as outsourcing and contracting-out have increasingly blurred the boundaries between dependent employment and self-employment. A new group of workers has emerged, which comprises workers who are formally ‘self-employed’, but present some characteristics of employees
The report examines working time flexible arrangements implemented in five companies of the retail and automotive sector in Hungary and Belgium and the Netherlands using the case study methodology. The main aim of this research was to explore and show whether and under what conditions working time
The health and well-being of individuals are two dimensions around which researchers and policymakers are re-arranging the debate on how to foster the progress of societies. Health and well-being have an intrinsic value, which should be part of the very definition of progress, and also a societal
Understanding how working time is organised and how this is impacting on balance of work versus private life is of fundamental importance. This general statement is very much in accordance with the main objective of the Europe 2020 employment strategy, stating that at least 75% of the population
This paper looks at wages from two different angles: from the perspective of individual employees, discussed in conjunction with their working conditions, and from the perspective of the industrial relations system. After a brief overview of EU-level policy developments with a potential impact on
On 12 April 2012, a conference on 'Quality of work and Employment: A policy tool towards inclusive and sustainable growth' was jointly organised by the European Parliament and Eurofound, with the participation of Martin Schulz, President of the European Parliament and with the support of the Group
Using data from the fifth European Working Conditions Survey (EWCS), this study measures job quality in the 27 countries of the European Union, as well as seven additional countries in Europe that participated in the survey. The intention was to find an objective means of assessing the principle
Work plays a pivotal role in people’s lives, in the functioning of companies and in society at large. Improving the quality of work and working conditions has long been at the forefront of EU policy, most recently in the Europe 2020 Strategy towards ‘Smart, inclusive and cohesive growth’. The fifth
The Korean service sector has grown since the first survey on working conditions was conducted in 2006. The characteristics of the labour market are similar to those of the EU labour market, although long working hours are still a major issue to be tackled, along with discrimination against women
The study High performance workplace practices and job satisfaction (313Kb pdf) [1] examines the effects of innovative workplace practices on the quality of work, and investigates how being involved in high performance workplace organisations (HPWOs) affects job satisfaction. [1] ftp://ftp.iza.org
The study Condições de Trabalho e Humanização (‘A more human approach to working conditions’) was carried out as part of the project Agir para a Igualdade (in Portuguese) [1] (‘Acting for equality’), developed between 2002 and 2004 and financed by the EQUAL European Initiative (in Portuguese) [2]
The Commission’s Communication 'Improving quality in work: a review of recent progress'COM(2003) 728 final [1] /(pdf file)/ examines the positive relationships between quality of work and full employment, productivity, social inclusion and cohesion, and also explores the policy implications. The
Job security, access to training, career development and pay are identified as key indicators for assessing quality of work. According to these indicators, four types of jobs can be distinguished: dead-end jobs, low pay/low productivity jobs, jobs of reasonable quality and jobs of good quality.
In early 2002, the Spanish Ministry of Labour and Social Affairs published the results of its 2001 Survey of Quality of Life at Work (ECVT). The most outstanding findings are that the majority of employed persons tend to consider themselves satisfied with their work, though a similar proportion
The Finnish Ministry of Labour published its yearly 'working life barometer' in December 2001. The results indicate that employees on fixed-term and temporary contracts are discriminated against more than other groups at the workplace. Employees' general attitude to changes in working life has also
On 3 October 2001, the social partners and the outgoing Labour Party (Det norske Arbeiderparti, DnA) government concluded an 'agreement of intent' with the view to creating a more 'inclusive working life'. It is hoped that the agreement will help to reduce the utilisation of sickness benefits and
For the past 10 years, the European Commission, in cooperation with national and European employers' organisations, has organised a conference for the human resource (HR) directors of Europe's major employers. The conference is used as a forum for the Commission to engage in social dialogue with
In June 2001, Finland adopted a new Act on Protection of Privacy in Working Life, regulating issues such as the testing of employees, the handling of information concerning their health, and rules on monitoring the workforce. A basic principle is that the employer is permitted to collect only
In February 2001, Greece's SEV employers' federation held a seminar on "the challenge of employment". With Greek unemployment - in contrast to most other EU Member States - still rising, the employers examined the current situation and prospects and drew up a set of proposals on issues such as
There is no one future of work for all jobs – policymakers will have their work cut out to ensure that remote and platform working, artificial intelligence and climate change policies will benefit and not disadvantage workers.
The COVID-19 pandemic made us acutely aware of how dependent our society is on certain essential workers. We felt deep gratitude towards workers in healthcare especially, because they worked ceaselessly in often-difficult conditions.
The COVID-19 pandemic has changed the way we live and work. With the lifting of restrictions across the globe, we are now able to examine the many repercussions on the world of work. In particular, the unique demands of the last few years have shone a harsh spotlight on the pressures brought to bear
As we leave behind the lockdowns and business disruptions of COVID-19 and enter a ‘new normal’, it is time to talk about how workplaces might be transformed to drive innovation. Some may baulk at this suggestion, as we continue to grapple with the pandemic fallout, but crises have always been a crad
COVID-19 has shown that some things can hit us out of the blue. The pandemic sent a shockwave through businesses all over the world and has brought massive changes to work organisation, internal communication and day-to-day operations for many companies. Doubtless, the depth of the pandemic’s impact
Health professionals – doctors, nurses, nursing assistants, paramedics, ambulance workers – are in the vanguard of the battle against COVID-19. They are the ones dealing with sick people, triaging, testing and treating them. They are the ones confronting suffering and death. While some of their coll
We hear more and more about the platform economy, with the debate often revolving around the potential long-term implications of its growth on the labour market and the impact on traditional and established businesses and industries.
Much of the discussion on the future of work is focused on globalisation and technology, and their impacts on the labour market. However, there is also a growing interest in the business models used by cooperatives and social enterprises, and how they can contribute to a better future of work. Eurof
Economic disparities have been decreasing between EU member states over the past decade, but at the same time inequality has been growing within member states. Despite national level convergence, the gap in wealth and income between the rich and the poor is growing in most of Europe. Some of this ri
This policy brief investigates how organisations are adapting their work organisation and practices to hybrid work. Based on case studies and on data from the European Working Conditions Survey 2024, the policy brief examines how hybrid work is being managed in organisations and profiles t