Job quality

• Eurofound’s job quality framework defines the different dimensions of job quality. The dimensions can be measured using data from the European Working Conditions Survey. 
  • Publication: Sixth European Working Conditions Survey – Overview report 
• Benefits of job quality go beyond the well-being of workers. Job quality supports a positive experience of working life with benefits for workers themselves, companies and societies at large. Job quality plays a key role in supporting people in engaging and remaining in work throughout an extended working life.
  • Topic: Sustainable work
  • Forthcoming publication: Analysis of the job quality of older workers and company practices that support keeping older workers in employment
• Men and women do not experience work in the same way and gender segregation in labour markets persists. Most workers continue to hold occupations performed by people of the same gender and are managed by supervisors or bosses of the same gender. Even when working in the same or a similar occupation, working conditions and job quality of men and women differ in many aspects. Job quality in mixed occupations – those with the most balanced shares of men and women – not only differ from the male-dominated and the female-dominated occupations but also show better job quality in most, if not all, dimensions of job quality.
  • Publication: Gender equality at work
• There is a growing heterogeneity within the group of self-employed workers: while job quality of self-employed workers with employees is high, it is lowest for economically dependent self-employed also when they are compared with employees.
  • Publication: Self-employment in the EU: Job quality and developments in social protection
• Workers and employers and their organisations each have a role to play in improving job quality; social dialogue is critical for devising policies in the workplace and beyond. Public authorities should regulate with the common goal of improving job quality in mind. 
  • Publication: Working conditions in a global perspective
• Employee involvement is a key practice in optimising employee and company performance: enabling employees to make decisions on their own work and to contribute to organisational decision-making. A high degree of employee involvement creates work environments that are highly motivational and that emphasise skill development, representing an important step towards better job quality.
  • Publication: How does employee involvement in decision-making benefit organisations?
• Turbulent times call for more rather than less job quality. Digitalisation, climate change and decarbonisation impact the work of a large proportion of the workforce. By monitoring the job quality of workers impacted, policymakers can shape the transition.  
  • Publication: Job quality of COVID-19 pandemic essential workers
  • Publication: Job quality side of climate change

Eurofound aims to consolidate the position of its European Working Conditions Survey (EWCS) as an important tool for benchmarking job quality in the European Union and beyond, feeding into policy development in the area of quality of work. The data have been used to carry out further research on various topics linked to job quality, including job quality in different work situations, job quality of different groups in the labour market, the impact of job quality on quality of working lives and in-depth analysis of individual dimensions of job quality. The European Company Survey 2019 (ECS 2019) also looks at different dimensions of job quality for workers and employers. Recent research has also looked into job quality in a global perspective.

• Survey: European Working Conditions Surveys (EWCS)
• Survey: European Company Surveys (ECS)

Working conditions survey: Job quality indices

Eurofound’s EWCS 2015, the sixth edition of the survey, provides an in-depth account of people’s current experience of work in Europe and an overview of working lives through the lens of job quality. The survey gathered detailed data on almost every aspect of working life, from working time to relationships with colleagues to opportunities for training. 

To explore what the data say about job quality, Eurofound developed seven indices representing different dimensions of job quality, based on aspects of work that have an independent influence on health and well-being. These are:

• Physical environment
• Work intensity
• Working time quality
• Social environment
• Skills and discretion
• Prospects
• Earnings

Those jobs that scored similarly on the seven job quality indices were grouped together in five job quality profiles: High flying, Smooth running, Active manual, Under pressure, Poor quality.

The data show a diverse and heterogeneous labour market, where one in five workers has a 'poor quality' job.

Eurofound's 2021 flagship report on working conditions and sustainable work sums up research on job quality in the past five years. It highlights the relevance of job quality to address challenges in the future: pyschosocial risks at work, ICT-based mobile work, fragmentation of work and the specific challenges in the era of COVID-19. 

• Publication: Working conditions and sustainable work: An analysis using the job quality framework

Company survey: Workplace practices and job quality

The European Company Survey (ECS) looks at workplace practices with regard to work organisation, human resource management and direct and indirect employee participation. These workplace practices are key determinants of the job quality of employees. The ECS 2019 examines job autonomy and complexity, the prevalence of part-time work and permanent contracts, the expectations management has of employees, the motivational drivers that are in place, the training and learning opportunities that are offered to employees, as well as the channels for, and impact of, direct and indirect employee participation. Both the ECS 2013 and the ECS 2019 show that establishments that have workplace practices that ensure good job quality also do better in terms of performance and workplace well-being.

Working conditions in a global perspective

Using EWCS data, Eurofound has collaborated with the ILO on a pioneering project to provide a comparative analysis of job quality covering approximately 1.2 billion workers in Europe, Asia and the Americas. It analyses the seven dimensions of job quality, finding both important differences and similarities between countries.

How different groups fare on job quality

Eurofound’s policy brief on women in management uses EWCS data to look at the diversity of job quality in management positions, analysing whether the working conditions of managers are better than those of non-managers and whether they are similar for women and men. Analysis of gender equality at work also highlights important gaps in men’s and women’s working conditions and job quality which require specific attention.

Research on working conditions of workers of different ages examines the role of job quality and other work-related factors in workers’ decisions and ability to remain in paid employment. Other research on working time patterns for sustainable work examines from a gender and life course perspective the links between working time patterns and organisation, working time quality and work–life balance, and health and well-being. 

The research on working conditions in sectors examines trends in job quality from a sectoral perspective. Findings also reveal that workplace accommodation of the needs of workers with chronic disease can impact their job quality and the sustainability of work.

Determinants of job quality: Employment status, working time patterns 

Eurofound’s policy brief on employment status uses EWCS data to investigate the job quality associated with different employment statuses in the EU Member States. The research explores the working conditions of five categories of self-employed and analyses their job quality. 

Other research examines the working conditions and job quality associated with ICT-based mobile work and the impact of this form of work on quality of working lives. 

Research also looks at human resource management and how employee involvement in decision-making can benefit organisations, helping to improve job quality and working conditions. 

Impact of job quality

Research on working conditions and workers’ health examines the interplay between job demands and job resources which support workers in greater engagement and well-being. In terms of reconciling work and life, Eurofound examines the reciprocal relations between working conditions and job quality and people’s lives outside work, and what is most important for people in terms of work–life balance. 

The EWCS 2015 demonstrates the positive relationship between each job quality index and worker's experience of the quality of working life in terms of: career and employment security, developing skills and competences, maintaining and promoting health and well-being, reconciling working and non-working life, work sustainability, and meaningful and motivating work. 

Labour market change and job quality

Eurofound’s European Jobs Monitor (EJM) tracks structural change in European labour markets. It describes shifts in employment at Member State and EU level, analysing changes in terms of occupation and sector and the implications for job quality.