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Qualité de l’emploi
La qualité de l’emploi complète les mesures relatives à la quantité d’emplois afin de fournir une évaluation de la stratégie pour l’emploi. La qualité de l’emploi est un concept multidimensionnel, pour lequel les différentes dimensions mises en avant dépendent du programme politique et de la discipline concernés.
Dans la plupart des recherches d’Eurofound, la qualité de l’emploi est mesurée au niveau de l’emploi. La qualité de l’emploi englobe des caractéristiques relatives à l’emploi considérées d’un point de vue objectif, qui peuvent être observées et qui sont liées à la satisfaction des besoins des personnes au travail. Elle se compose de l’ensemble des caractéristiques du travail et de l’emploi dont il a été prouvé qu’elles avaient un lien de cause à effet avec la santé et le bien-être. Les caractéristiques positives et négatives des emplois sont prises en considération. Ces indicateurs rendent compte des ressources relatives à l’emploi (aspects physiques, psychologiques, sociaux ou organisationnels) et des exigences professionnelles, ou des processus qui les déterminent.
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Job quality and its improvement is an important policy concern, as quality jobs are crucial for higher labour force participation, higher well-being and increased economic performance. Job quality is also a key component in making work sustainable and enabling workers to remain motivated to remain in work for longer. It is central to the ILO’s Decent Work Agenda, the OECD’s jobs strategy and to the European Union’s quality of work policies to create more and better jobs. For workers, for the enterprises and organisations that employ them and for societies, there are benefits associated with high-quality jobs, and costs associated with poor-quality jobs.
International Labour Organization (ILO): Decent work
Organization for Economic Co-operation and Development (OECD): OECD Jobs Strategy
Job quality can be supported by a wide-ranging set of policies and actions at EU level, by national authorities and social partners, and within companies aimed at addressing the issues raised in the EWCS analysis of job quality indices and profiles and that support workers throughout their working lives.
By bundling practices that increase employee autonomy, facilitate employee voice and promote training and learning, businesses can boost performance while improving job quality.
Job quality can be improved by reducing excessive demands on workers and limiting their exposure to risks – and also by increasing their access to work resources that help in achieving work goals or mitigate the effects of these demands. Each dimension of job quality can also be improved through workplace practices and policies.
Workers and employers and their organisations each have a role to play in improving job quality; social dialogue is critical for devising policies in the workplace and beyond. Public authorities should regulate with the common goal of improving job quality in mind.
Being a manager is challenging for both women and men. To increase the attractiveness of managerial positions, job quality for all managers needs to be improved. Linked to this are difficulties in achieving a satisfactory work–life balance. Addressing the working time and work–life balance needs of managers increases the attractiveness of this function and also makes working as a manager more sustainable.
As some employment statuses are linked to poorer quality jobs, labour market policies aimed at addressing global economic competitiveness and combating high unemployment rates hence need to consider the potential effects for job quality.
Eurofound aims to consolidate the position of its European Working Conditions Survey (EWCS) as an important tool for benchmarking job quality in the European Union and beyond, feeding into policy development in the area of quality of work. The data have been used to carry out further research on various topics linked to job quality, including job quality in different work situations, job quality of different groups in the labour market, the impact of job quality on quality of working lives and in-depth analysis of individual dimensions of job quality. The European Company Survey 2019 (ECS 2019) also looks at different dimensions of job quality for workers and employers. Recent research has also looked into job quality in a global perspective.
Eurofound’s EWCS 2015, the sixth edition of the survey, provides an in-depth account of people’s current experience of work in Europe and an overview of working lives through the lens of job quality. The survey gathered detailed data on almost every aspect of working life, from working time to relationships with colleagues to opportunities for training.
To explore what the data say about job quality, Eurofound developed seven indices representing different dimensions of job quality, based on aspects of work that have an independent influence on health and well-being. These are:
Physical environment
Work intensity
Working time quality
Social environment
Skills and discretion
Prospects
Earnings
Those jobs that scored similarly on the seven job quality indices were grouped together in five job quality profiles: High flying, Smooth running, Active manual, Under pressure, Poor quality.
The data show a diverse and heterogeneous labour market, where one in five workers has a 'poor quality' job.
Eurofound's 2021 flagship report on working conditions and sustainable work sums up research on job quality in the past five years. It highlights the relevance of job quality to address challenges in the future: pyschosocial risks at work, ICT-based mobile work, fragmentation of work and the specific challenges in the era of COVID-19.
Company survey: Workplace practices and job quality
The European Company Survey (ECS) looks at workplace practices with regard to work organisation, human resource management and direct and indirect employee participation. These workplace practices are key determinants of the job quality of employees. The ECS 2019 examines job autonomy and complexity, the prevalence of part-time work and permanent contracts, the expectations management has of employees, the motivational drivers that are in place, the training and learning opportunities that are offered to employees, as well as the channels for, and impact of, direct and indirect employee participation. Both the ECS 2013 and the ECS 2019 show that establishments that have workplace practices that ensure good job quality also do better in terms of performance and workplace well-being.
Infographic: How good company practices impact on workplace well-being and performance
Only one-fifth of European companies find secret to combining optimal workplace well-being and business performance.
‘High investment, high involvement’ workplaces have the best outcomes for workers and employers, managing to boost performance and improve job quality.
Using EWCS data, Eurofound has collaborated with the ILO on a pioneering project to provide a comparative analysis of job quality covering approximately 1.2 billion workers in Europe, Asia and the Americas. It analyses the seven dimensions of job quality, finding both important differences and similarities between countries.
How different groups fare on job quality
Eurofound’s policy brief on women in management uses EWCS data to look at the diversity of job quality in management positions, analysing whether the working conditions of managers are better than those of non-managers and whether they are similar for women and men. Analysis of gender equality at work also highlights important gaps in men’s and women’s working conditions and job quality which require specific attention.
Research on working conditions of workers of different ages examines the role of job quality and other work-related factors in workers’ decisions and ability to remain in paid employment. Other research on working time patterns for sustainable work examines from a gender and life course perspective the links between working time patterns and organisation, working time quality and work–life balance, and health and well-being.
The research on working conditions in sectors examines trends in job quality from a sectoral perspective. Findings also reveal that workplace accommodation of the needs of workers with chronic disease can impact their job quality and the sustainability of work.
Determinants of job quality: Employment status, working time patterns
Eurofound’s policy brief on employment status uses EWCS data to investigate the job quality associated with different employment statuses in the EU Member States. The research explores the working conditions of five categories of self-employed and analyses their job quality.
Other research examines the working conditions and job quality associated with ICT-based mobile work and the impact of this form of work on quality of working lives.
Research also looks at human resource management and how employee involvement in decision-making can benefit organisations, helping to improve job quality and working conditions.
Impact of job quality
Research on working conditions and workers’ health examines the interplay between job demands and job resources which support workers in greater engagement and well-being. In terms of reconciling work and life, Eurofound examines the reciprocal relations between working conditions and job quality and people’s lives outside work, and what is most important for people in terms of work–life balance.
The EWCS 2015 demonstrates the positive relationship between each job quality index and worker's experience of the quality of working life in terms of: career and employment security, developing skills and competences, maintaining and promoting health and well-being, reconciling working and non-working life, work sustainability, and meaningful and motivating work.
Labour market change and job quality
Eurofound’s European Jobs Monitor (EJM) tracks structural change in European labour markets. It describes shifts in employment at Member State and EU level, analysing changes in terms of occupation and sector and the implications for job quality.
Mary McCaughey speaks with Eurofound Research Manager Jorge Cabrita about new research that highlights poor job quality - including high emotional demands, working at high speed and to tight deadlines...
Les restrictions sévères en matière de santé publique mises en œuvre par les gouvernements en 2020 pour maîtriser la pandémie de COVID-19 ont brutalement modifié la vie professionnelle et ont...
Ce rapport phare résume les principales conclusions des recherches d’Eurofound sur les conditions de travail menées au cours de la période de programmation 2017-2020. Il recense les progrès accomplis depuis...
Le présent rapport est basé sur la quatrième édition de l’enquête sur les entreprises en Europe (ECS), qui a été réalisée conjointement par Eurofound et le Cedefop en 2019. Il...
Megatrends, such as digitalisation, globalisation, demographic change and climate change, are transforming the world of work, with knock-on effects for working conditions and job quality. Against this background, this report...
Le nombre de travailleurs atteints d’une affection chronique augmente dans l’Union européenne. Ces maladies affectent à des degrés divers la capacité des personnes à travailler. Certaines personnes ne sont pas...
15 octobre 2019
Publication
Policy brief
Ongoing work
Eurofound aims to consolidate the position of its European Working Conditions Survey (EWCS) as an important tool for benchmarking job quality in the European Union and beyond, feeding into policy development in the area of quality of work. The data have been used to carry out further research on various topics linked to job quality, including job quality in different work situations, job quality of different groups in the labour market, the impact of job quality on quality of working lives and in-depth analysis of individual dimensions of job quality. The European Company Survey 2019 (ECS 2019) also looks at different dimensions of job quality for workers and employers. Recent research has also looked into job quality in a global perspective.
Eurofound’s EWCS 2015, the sixth edition of the survey, provides an in-depth account of people’s current experience of work in Europe and an overview of working lives through the lens of job quality. The survey gathered detailed data on almost every aspect of working life, from working time to relationships with colleagues to opportunities for training.
To explore what the data say about job quality, Eurofound developed seven indices representing different dimensions of job quality, based on aspects of work that have an independent influence on health and well-being. These are:
Physical environment
Work intensity
Working time quality
Social environment
Skills and discretion
Prospects
Earnings
Those jobs that scored similarly on the seven job quality indices were grouped together in five job quality profiles: High flying, Smooth running, Active manual, Under pressure, Poor quality.
The data show a diverse and heterogeneous labour market, where one in five workers has a 'poor quality' job.
Company survey: Workplace practices and job quality
The European Company Survey (ECS) looks at workplace practices with regard to work organisation, human resource management and direct and indirect employee participation. These workplace practices are key determinants of the job quality of employees. The ECS 2019 examines job autonomy and complexity, the prevalence of part-time work and permanent contracts, the expectations management has of employees, the motivational drivers that are in place, the training and learning opportunities that are offered to employees, as well as the channels for, and impact of, direct and indirect employee participation. Both the ECS 2013 and the ECS 2019 show that establishments that have workplace practices that ensure good job quality also do better in terms of performance and workplace well-being.
See European Company Survey 2019 infographic.
Working conditions in a global perspective
Using EWCS data, Eurofound has collaborated with the ILO on a pioneering project to provide a comparative analysis of job quality covering approximately 1.2 billion workers in Europe, Asia and the Americas. It analyses the seven dimensions of job quality, finding both important differences and similarities between countries.
How different groups fare on job quality
Eurofound’s policy brief on women in management uses EWCS data to look at the diversity of job quality in management positions, analysing whether the working conditions of managers are better than those of non-managers and whether they are similar for women and men. Research on working conditions of workers of different ages examines the role of job quality and other work-related factors in workers’ decisions and ability to remain in paid employment. Other research on working time patterns for sustainable work examines from a gender and life course perspective the links between working time patterns and organisation, working time quality and work–life balance, and health and well-being.
Determinants of job quality: Employment status, working time patterns
Eurofound’s policy brief on employment status uses EWCS data to investigate the job quality associated with different employment statuses in the EU Member States. The research explores the working conditions of five categories of self-employed and analyses their job quality. Other research examines the working conditions and job quality associated with ICT-based mobile work and the impact of this form of work on quality of working lives.
Impact of job quality
Research on working conditions and workers’ health examines the interplay between job demands and job resources which support workers in greater engagement and well-being. In terms of reconciling work and life, Eurofound examines the reciprocal relations between working conditions and job quality and people’s lives outside work, and what is most important for people in terms of work–life balance.
The EWCS 2015 demonstrates the positive relationship between each job quality index and worker's experience of the quality of working life in terms of: career and employment security, developing skills and competences, maintaining and promoting health and well-being, reconciling working and non-working life, work sustainability, and meaningful and motivating work.
Labour market change and job quality
Eurofound’s European Jobs Monitor (EJM) tracks structural change in European labour markets. It describes shifts in employment at Member State and EU level, analysing changes in terms of occupation and sector and the implications for job quality.
Research continues in this topic on a variety of themes, which are outlined below with links to forthcoming titles.
Agnès Parent-Thirion is a senior research manager in the Working Life unit at Eurofound, tasked with the planning, development and implementation of working conditions research...
New digital technologies have expanded the possibilities of employee monitoring and surveillance, both in and outside the workplace. In the context of the increasing digitalisation of work, there are many issues related to employee monitoring that warrant the attention of policymakers. As well as
Megatrends, such as digitalisation, globalisation, demographic change and climate change, are transforming the world of work, with knock-on effects for working conditions and job quality. Against this background, this report examines working conditions and job quality from a sectoral perspective
Le présent rapport est basé sur la quatrième édition de l’enquête sur les entreprises en Europe (ECS), qui a été réalisée conjointement par Eurofound et le Cedefop en 2019. Il décrit un large éventail de pratiques et de stratégies mises en œuvre par les entreprises européennes en termes d
This report presents the findings of the Living, working and COVID-19 e-survey, carried out by Eurofound to capture the far-reaching implications of the pandemic for the way people live and work across Europe. The survey was fielded online, among respondents who were reached via Eurofound’s
Près des trois quarts de la main-d’oeuvre de l’UE sont employés dans le secteur des services, et une proportion importante des travailleurs de ce secteur sont en contact direct avec les destinataires des services qu’ils fournissent (les clients, les patients, les élèves, etc.). Ce travail peut être
Comment les organisations obtiennent-elles le maximum de leurs salariés? Les recherches consacrées à la gestion des ressources humaines ont montré le rôle déterminant de la participation des salariés: il est important de permettre aux salariés de prendre des décisions sur leur propre travail et de
Bien que la pluriactivité concerne une proportion réduite de travailleurs de l’Union, il est important de mieux comprendre ce phénomène, non seulement parce qu’il progresse graduellement, mais également en raison de ses effets potentiels sur la santé et le bien-être des travailleurs, et de ce qu’il
Gender inequality at work persists across Europe, despite the long standing attention paid and efforts made to tackle it. This Eurofound report presents a closer look at women’s and men’s working conditions, using data from Eurofound’s European Working Conditions Survey (EWCS) and complementing
Le nombre de travailleurs atteints d’une affection chronique augmente dans l’Union européenne. Ces maladies affectent à des degrés divers la capacité des personnes à travailler. Certaines personnes ne sont pas en mesure de continuer à travailler, mais nombreuses sont celles qui souhaitent le faire
Le travail sur une plateforme a fait son apparition sur le marché du travail européen il y a une dizaine d’années. Bien qu’il soit encore peu développé, il prend de plus en plus d’ampleur et diverses formes. Les différents types de travail sur une plateforme ont des effets très variés sur les
The survey, carried out by researchers at Vytautas Magnus University in Kaunas (VDU [1]) in 2010, aimed to identify factors that determine job satisfaction or dissatisfaction, and explored attitudes to work among different groups of employees at the university. [1] http://www.vdu.lt/
The Health and Career (SIP) survey 2007 [1] was jointly developed by Dares, the Ministry of Employment’s Office for Research and Statistics, DRESS [2], the Directorate of research, studies, evaluation and statistics, and the Centre of Employment Studies (CEE [3]) and carried out by the French
The study on Subjective measure of quality of work life’ (Tööelu kvaliteedi subjektiivne mõõde (152Kb PDF) [1]) by Statistics Estonia (Statistikaamet [2]) examined the factors that influence employees’ job satisfaction. The analysis is based on data from the Work Life Survey (WLS) conducted by
A questionnaire-based survey carried out by Adecco Greece [1] in March–May 2011 investigated the outlook and expectations of Greek employees amid the economic crisis. [1] http://www.adecco.gr/
The study (in French, 164Kb PDF) [1] published by the French agency for Studies, Research and Statistics (DARES [2], part of the Ministry of Work, Employment and Health [3]) assesses the impact of subcontracting on working conditions. Drawing on data from the 2006–2007 Organisational Change and
The representative survey ‘Quality of working life’ was carried out by the Public Opinion Research Institute (CVVM [1]) and Occupational Safety Research Institute (VÚBP [2]) in 2006. The survey was part of the project entitled ‘Influence of changes in the world of work on quality of life’ financed
The range of information available on working conditions in Ireland has been limited. In response to a request from the social partners, the Central Statistics Office (CSO [1]) included questions on working conditions of employees in the Quarterly National Household Survey (QNHS) – Quarter 1 2008 (1
The KARAT Coalition [1] is a regional alliance of organisations and individuals. Its mission is to ‘ensure gender equality in the central and eastern European (CEE) countries/Commonwealth of Independent States (CIS), monitor the implementation of international agreements and lobby for the needs and
The National Institute of Statistics and Economic Studies (Institut national de la statistique et des études économiques, INSEE [1]) carried out the Survey on Professional Activity (/enquête activité professionnelle/) during the fourth quarter of 2007 among 30,000 employees in the private sector –
The Swedish Association of Occupational Health (Föreningen Svensk Företagshälsovård, FSF [1]) is an industry-wide organisation that aims to highlight and improve conditions associated with the working environment [2], rehabilitation and occupational health. It also supplies occupational health
Motivated workers have higher levels of engagement, better health and are able to work longer. Improving motivation at work is therefore a key component in meeting the challenges of Europe’s ageing workforce and improving the EU’s long-term competitiveness on a global scale. This means that fosterin
After more than 60 years of European policy on the equal treatment of women and men, men still outnumber women in management positions by almost two to one. The women who do make it into management are more likely to be in non-supervising management roles where they manage operational responsibiliti
Manual jobs in European manufacturing are being transformed as blue-collar workers take on more intellectual tasks. This is a consequence of the increasing use of digital tools and the growing importance of quality control in production. The severe losses of middle-paying jobs in the manufacturing s
The workings of industrial relations are constantly evolving. In this blog piece, Eurofound authors Christian Welz and Ricardo Rodriguez Contreras discuss a tool that Eurofound has developed to enable this process of change to be monitored and analysed, enabling stakeholders in Member States to asse
Dr Erika Mezger, Eurofound's Deputy Director, outlines what the European Working Conditions Survey (EWCS) says about working conditions among German workers and how they compare to those of the rest of Europe.
Even in the confused and contentious context of the new US President-elect as well as the EU’s post- Brexit deliberations, it is hard to argue otherwise. But, while having a job in the first place is clearly of paramount importance to people - and society at large – there is also a more sophisticate
This policy brief investigates how organisations are adapting their work organisation and practices to hybrid work. Based on case studies and on data from the European Working Conditions Survey 2024, the policy brief examines how hybrid work is being managed in organisations and profiles t